Shipping policy
Shipping Policy for Cynthia Vieira Art
Last Updated: 18 May 2026
At Space and Comfort Limited trading as Cynthia Vieira Art, we strive to provide a seamless shopping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website, https://cynthiavieira.art.
1. Delivery Locations
We currently ship to addresses within the United Kingdom, including mainland UK and Northern Ireland. Unfortunately, we do not ship to PO Boxes or international destinations at this time.
2. Shipping Options and Costs
We offer the following shipping options:
-
Standard Delivery (Untracked):
- Delivery within 3-5 business days.
-
Standard Delivery (Tracked):
- Delivery within 2-4 business days.
-
Express Delivery:
- Delivery within 1-2 business days.
Shipping costs will be calculated and displayed at checkout based on the selected option and the products purchased.
3. Order Processing Time
Orders are typically processed within 1 business day (Monday-Sunday, excluding holidays). You will receive a confirmation email once your order has been dispatched.
4. Delivery Timeframes
While we strive to meet the estimated delivery timeframes, please note that delivery times are not guaranteed and may vary due to unforeseen circumstances, such as weather conditions or courier delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your delivery through the courier’s website.
6. Missed or Failed Deliveries
If a delivery attempt is unsuccessful, the courier may:
- Leave the package with a neighbour or in a safe place (as indicated by your delivery preferences).
- Attempt redelivery.
- Hold the package at a local depot for collection.
Please check the tracking details for further instructions.
7. Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact our us within 24 hours of receiving the order. Provide your order number, photos of the damage (if applicable), and a description of the issue to ensure a quick resolution.
8. Returns and Exchanges
For information on returning or exchanging items, please refer to our Returns Policy.
9. Contact Us
If you have any questions about this Shipping Policy or your order, please contact us at:
Space and Comfort
Email: hello@cynthiavieira.art
Thank you for choosing Space and Comfort. We appreciate your business!